sixbet Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data sixbet collects, how it is used, and the rights you hold as a player in Bangladesh.
1. Introduction
This Privacy Policy ("Policy") sets out how sixbet ("the Company", "we", "us", "our") collects, processes, stores, and discloses personal data relating to individuals ("you", "your", "the Player") who register for or use the sixbet platform, website, and associated services accessible at sixbet.onl.
sixbet is committed to handling your personal information responsibly and in accordance with sound data protection principles. We recognise that privacy is a fundamental right, and we have structured our data practices to be transparent, proportionate, and respectful of the trust you place in us when you create an account and use our services.
By registering a sixbet account or otherwise using our platform, you confirm that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should not use the sixbet platform. We encourage you to review this Policy periodically, as it may be updated from time to time to reflect changes in our practices or applicable requirements.
2. Personal Data We Collect
sixbet collects personal data from you through a number of channels: directly when you register and use our platform, automatically when you interact with our services, and occasionally from trusted third-party sources. The categories of personal data we may collect include the following:
Identity and Contact Data
- Full legal name as it appears on your national identity document.
- Date of birth (used for mandatory age verification — players must be 21 or older).
- Registered email address and contact phone number.
- Residential address, including city and division (e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna).
- National ID card number, passport number, or other government-issued identification, where required for verification.
Financial and Transaction Data
- Mobile banking account numbers associated with bKash, Nagad, Rocket, or Upay transactions.
- Bank account or card details used for deposits or withdrawals (stored in tokenised form only — sixbet does not retain full card numbers).
- Deposit and withdrawal amounts, dates, and transaction reference numbers.
- Account balance history and bonus credit records.
Gaming and Betting Activity Data
- Bets placed, game sessions played, and betting markets accessed.
- Win and loss records across all sixbet products (sports, casino, slots, crash games).
- Bonus claims, wagering progress, and promotion participation history.
- Responsible gaming tool usage, including deposit limits and self-exclusion requests.
Technical and Device Data
- IP address, browser type and version, operating system, and device identifiers.
- Session timestamps, page views, click paths, and feature interactions.
- Cookies and similar tracking technologies (see Section 7 for full details).
- Geolocation data derived from your IP address or, where permitted, your device GPS.
We collect only the minimum data necessary for the purposes described in this Policy. We do not collect special categories of sensitive personal data (such as racial or ethnic origin, health data, or religious beliefs) unless explicitly required for legal compliance and with your express consent.
3. How We Use Your Personal Data
sixbet processes your personal data only for specific, legitimate purposes. We do not sell your data to third parties, and we do not use it for purposes incompatible with those stated at the time of collection. The primary purposes for which we use your data are as follows:
- Account creation and management: to register your account, verify your identity and age, and maintain your account in good standing.
- Service delivery: to process your bets, deposits, withdrawals, bonus claims, and all other transactions on the platform.
- Customer support: to respond to your queries, complaints, and support requests promptly and effectively.
- Legal and regulatory compliance: to meet our obligations under applicable anti-money laundering (AML) requirements, including Know Your Customer (KYC) verification, and to maintain records as required by law.
- Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, collusion, bonus abuse, and unauthorised account access.
- Responsible gaming: to monitor player behaviour for signs of problem gambling and to enforce self-exclusion, deposit limits, and other player protection measures.
- Platform improvement: to analyse usage patterns, fix technical issues, and develop new features that improve your experience on sixbet.
- Marketing communications: to send you relevant promotions, bonus offers, and news about sixbet products — but only where you have given your consent to receive such communications. You may withdraw this consent at any time by contacting support.
Our Data Protection Commitments
Six core principles that guide how sixbet handles your personal data
SSL Encryption on All Transfers
Every data exchange between your device and sixbet servers is protected by 256-bit SSL/TLS encryption. Your personal and financial data is never transmitted in plain text over any network.
Secure, Access-Controlled Storage
Personal data is stored on hardened servers with strict access controls. Only authorised sixbet personnel with a legitimate operational need may access your account data, and all access is logged and audited.
No Sale of Personal Data
sixbet does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Your data belongs to you — it is used only to operate and improve sixbet.
Proportionate Data Collection
We collect only what is strictly necessary. Data collection is tied to clearly defined purposes, and we review our data holdings regularly to delete or anonymise information that is no longer required.
Responsible Gaming Data Safeguards
Data relating to your responsible gaming settings — including self-exclusion status and deposit limits — is treated with the highest level of sensitivity and is never used for marketing profiling.
Transparent Processing Records
sixbet maintains internal records of all data processing activities. Upon request, we can provide you with a summary of the personal data we hold about you and the purposes for which it is processed.
4. Disclosure of Your Data to Third Parties
sixbet does not disclose your personal data to third parties except in the circumstances described below. Where we do share data, we take reasonable steps to ensure that the recipient handles it with an equivalent level of care.
- Payment processors: We share transaction data with payment service providers such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard as necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by contractual obligations to handle your data securely.
- Identity and age verification services: We may share identification documents and personal details with third-party KYC verification providers for the purpose of confirming your identity and age. All such providers are contractually bound to strict confidentiality obligations.
- Fraud prevention and security partners: We may share IP addresses, device identifiers, and behavioural data with fraud detection and cybersecurity vendors to protect the integrity of our platform.
- Legal and regulatory authorities: Where required by applicable law, court order, or lawful request from a competent authority, sixbet may disclose personal data without your prior consent. We will notify you of any such disclosure where we are legally permitted to do so.
- Corporate transactions: In the event of a merger, acquisition, or sale of all or part of the sixbet business, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.
sixbet does not disclose your personal data to advertising networks, data brokers, or social media platforms for targeted advertising purposes without your express consent.
5. Data Retention
sixbet retains your personal data for as long as your account remains active and for a defined period after account closure, to meet our legal and regulatory obligations. The general retention periods that apply to different categories of data are as follows:
- Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and KYC record-keeping requirements.
- Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, as required for financial compliance purposes.
- Betting and gaming activity: Retained for the duration of your account and for up to three (3) years following account closure.
- Marketing consent records: Retained until you withdraw consent, plus a reasonable additional period for audit purposes.
- Technical and device data: Typically anonymised or deleted within 12 months of collection, unless required for ongoing fraud or security investigations.
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
Account Closure: Closing your sixbet account does not result in the immediate deletion of all personal data. Certain records must be retained to satisfy legal obligations. You may submit a data deletion request (see Section 6), and we will advise you of any data that must be retained and the applicable retention period.
6. Your Data Rights
sixbet respects your rights in relation to your personal data. You may exercise any of the following rights by contacting us at support@sixbet.onl. We will respond to all valid requests within a reasonable timeframe and at no charge in standard cases.
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Right of Access
You have the right to request a copy of the personal data sixbet holds about you, together with information about how it is processed.
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Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
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Right to Erasure
Subject to our legal retention obligations, you may request that we delete personal data that is no longer necessary for the purposes for which it was collected.
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Right to Restrict Processing
You may ask us to pause the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is resolved.
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Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. We will honour such requests without delay.
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Right to Data Portability
Where technically feasible, you may request a machine-readable copy of personal data you have provided to us, for transfer to another service provider.
7. Cookies and Tracking Technologies
sixbet uses cookies and similar technologies to operate the platform, remember your preferences, analyse usage patterns, and detect fraudulent activity. A cookie is a small text file placed on your device when you visit our site. The main categories of cookies we use are:
- Strictly necessary cookies: Required for the platform to function. These cannot be disabled and include session authentication tokens and security cookies.
- Functional cookies: Store your preferences (such as language settings and display options) to personalise your experience across sessions.
- Analytics cookies: Help us understand how players interact with the platform, which pages are most visited, and where technical issues arise. Data collected is aggregated and anonymised.
- Security and fraud detection cookies: Used to identify unusual activity, protect against bot traffic, and safeguard the integrity of the betting environment.
You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to log in or use certain features of the sixbet platform. We do not use third-party advertising cookies on the sixbet platform.
8. Data Security
sixbet employs a layered, defence-in-depth approach to data security. Technical measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, firewalled and access-controlled server infrastructure, and regular security assessments. Organisational measures include staff training on data handling, strict access controls based on the principle of least privilege, and documented incident response procedures.
In the event of a personal data breach that poses a risk to your rights and freedoms, sixbet will take all necessary steps to contain the breach and will notify affected players as soon as reasonably practicable. We will provide details of what happened, the categories of data involved, the likely consequences, and the steps we have taken to address the situation.
Despite our best efforts, no online platform can guarantee absolute security. You play an important role in keeping your account secure: use a strong, unique password, do not share your login credentials, and contact us immediately at support@sixbet.onl if you suspect any unauthorised access to your account.
9. Minors and Age Restriction
The sixbet platform is strictly intended for adults aged 21 years or older. We do not knowingly collect, process, or retain personal data belonging to individuals under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will promptly delete that data and close the associated account without notice.
If you are a parent or guardian and believe that a minor has registered an account with sixbet or submitted personal data to us, please contact us immediately at support@sixbet.onl and we will take immediate action.
10. Changes to This Privacy Policy
sixbet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will post a notice on the platform and update the "Last Updated" date at the top of this page. We may also notify you by email where we consider the changes to be significant.
Your continued use of the sixbet platform following notification of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using the platform and may request account closure by contacting our support team.
11. Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way sixbet handles your personal data, please contact our support team. We take all privacy enquiries seriously and aim to respond within 5 business days.
Support contact: support@sixbet.onl (plain text — not a clickable link)
Please include your registered username and a clear description of your privacy query. For data access, rectification, or deletion requests, please also confirm the email address associated with your sixbet account so that we can verify your identity before processing the request.
Privacy Enquiries: support@sixbet.onl — Available 24/7. Standard privacy requests handled within 5 business days. Urgent account security concerns handled within 4 hours.
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