Help Center

sixbet Frequently Asked Questions

Everything you need to know about registration, deposits via bKash and Nagad, withdrawals, cricket betting, bonuses, account security, and responsible gaming — answered clearly in one place.

Welcome to the sixbet FAQ page. Whether you are a new player in Dhaka setting up your first account or an experienced punter in Chittagong looking for clarification on withdrawal times, you will find direct, clear answers here. We have organised the most common questions into five categories — use them to quickly find exactly what you need. If your question is not covered, our support team is available around the clock at support@sixbet.onl.

Quick Reference

Key facts about sixbet at a glance

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Min. Age

21+ strictly enforced via KYC verification

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Min. Deposit

৳200 via bKash, Nagad, Rocket or Upay

Deposit Speed

bKash & Nagad credited in under 5 minutes

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Cricket Betting

BPL, IPL, T20 World Cup & more markets

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Live Casino

Evolution, Ezugi live dealer tables 24/7

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SSL Security

256-bit encryption on all transactions


Account & Registration

Getting started, verification, login, and account management

Creating a sixbet account takes under two minutes. Visit sixbet.onl, tap the registration link, and fill in your full name, date of birth, mobile number, email address, and a secure password. You must be at least 21 years old to register. Once submitted, a verification code will be sent to your mobile number to confirm your account.

sixbet requires a valid government-issued photo ID for KYC verification — a National ID card (NID), passport, or driving licence are all accepted. You may also be asked to provide a recent utility bill or bank statement as proof of address. Upload clear, legible scans or photos through your account dashboard. Verification is typically completed within 24 hours.

On the sixbet login page, tap "Forgot Password" and enter your registered email address or mobile number. A password reset link or OTP will be sent to you within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact support at support@sixbet.onl.

No. sixbet strictly permits one account per person. Opening multiple accounts is a violation of our Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately to resolve it.

To close your sixbet account, contact our support team at support@sixbet.onl with your registered username and a clear request for account closure. Withdraw any remaining balance before submitting the request. Please note that certain personal data must be retained after closure to meet legal and regulatory requirements — see our Privacy Policy for details.


Deposits & Withdrawals

bKash, Nagad, Rocket, bank transfers, limits, fees, and processing times

To deposit via bKash on sixbet, go to the Deposit section in your account, select bKash, enter the amount, and follow the on-screen instructions. You will be prompted to complete the transaction through the bKash app or USSD menu. Deposits via bKash are typically credited to your sixbet account within a few minutes. The minimum bKash deposit is ৳200.

Nagad deposits on sixbet are processed almost instantly — most transactions are credited within 1 to 5 minutes. If your deposit has not appeared after 15 minutes, please take a screenshot of your Nagad transaction confirmation and send it to support@sixbet.onl with your account username. Our team will investigate and credit the amount manually if required.

The minimum deposit on sixbet is ৳200 for all supported payment methods, including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit enforced by sixbet, though individual payment providers may impose their own transaction limits. Check your payment provider's app for any applicable caps.

The minimum withdrawal amount on sixbet is ৳500. Withdrawals can be made via bKash, Nagad, Rocket, Upay, or supported bank accounts including Dutch-Bangla Bank, BRAC Bank, and Sonali Bank. Your account must be fully verified (KYC complete) before any withdrawal request can be processed.

Most sixbet withdrawals to mobile wallets like bKash and Nagad are processed within 1 to 4 hours of approval. Bank transfers typically take 1 to 3 business days depending on your bank. Withdrawal requests submitted during peak hours or requiring additional verification checks may take slightly longer. You will receive a confirmation notification once the transfer is complete.

sixbet does not charge its own deposit or withdrawal fees. However, your payment provider — such as bKash, Nagad, or your bank — may apply their standard transaction charges. We recommend checking the fee schedule of your chosen payment method before initiating a transfer to avoid any surprises.


Games & Gameplay

Cricket betting, slots, live casino, RTP, mobile play, and fair play

Yes, cricket betting is one of sixbet's most popular features. You can bet on BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers. Markets include match winner, top batsman, total runs, over/under, and live in-play betting. Head to the Cricket section from the main menu to explore all available markets.

sixbet hosts hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Games range from classic three-reel slots to modern video slots with bonus rounds, free spins, and progressive jackpots. The sixbet Slots section is regularly updated with new releases. All games are accessible directly from your mobile browser — no download required.

Yes, sixbet offers a full live casino lobby powered by providers such as Evolution Gaming and Ezugi. You can play live dealer versions of baccarat, roulette, blackjack, andar bahar, teen patti, and more — all streamed in real time with professional dealers. Visit the sixbet Casino section from the menu to browse the full live table lineup.

Yes, sixbet is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — there is no app download required. The mobile site loads quickly on a standard 4G connection and supports all game types including live casino, slots, and sports betting. Simply visit sixbet.onl from your phone's browser to get started.

Return to Player (RTP) varies by individual slot title, but most games on sixbet from major providers carry RTPs between 94% and 97%. Each game's RTP is set by the provider and is disclosed in the game's information or paytable section. sixbet does not alter the RTP of any game supplied by our licensed software partners.


Bonuses & Promotions

Welcome bonus, wagering requirements, free spins, and loyalty rewards

sixbet offers a welcome bonus for newly registered players on their first qualifying deposit. Bonus amounts and percentages are subject to change — check the Promotions section of your account after registration for the current offer. All welcome bonuses come with wagering requirements that must be met before any bonus-derived winnings can be withdrawn.

Wagering requirements on sixbet bonuses specify how many times you must wager the bonus amount before it converts to withdrawable cash. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place a total of ৳20,000 in eligible bets. Full wagering terms for each promotion are listed in the bonus terms available on the Promotions page.

Free spins on sixbet are typically awarded as part of a promotion, a welcome package, or a special seasonal offer (such as during Eid or BPL season). When free spins are available on your account, they will appear in the Promotions or Bonuses tab. They are usually pre-assigned to specific slot games and expire after a set number of days, so use them promptly.

sixbet rewards regular players through an ongoing loyalty programme. As you bet and play, you accumulate points that can be redeemed for bonus credits, cashback, or exclusive promotions. Higher activity levels unlock better tiers with enhanced rewards, personalised offers, and priority support. Details of the current loyalty structure are available in the Promotions section of your account.


Safety & Responsible Gaming

Licensing, 21+ age policy, self-exclusion, data security, and support resources

sixbet uses 256-bit SSL/TLS encryption to protect all data transmitted between your device and our servers. Financial transactions are processed through verified payment gateways, and personal data is stored on access-controlled, hardened infrastructure. We apply strict KYC verification to prevent fraud and money laundering. Fair play across all games is certified by our software providers.

sixbet operates as an online betting platform serving the Bangladesh market. We do not make specific claims about licensing from Bangladeshi government bodies. Players are responsible for understanding the laws applicable in their own jurisdiction before participating. sixbet is committed to operating a safe, fair, and transparent platform for all users.

The minimum age to register and play on sixbet is 21 years old. This restriction is strictly enforced through mandatory identity verification at account registration. Any account found to belong to a person under 21 will be immediately suspended and permanently closed. sixbet is committed to preventing underage gambling on its platform.

To self-exclude from sixbet, go to Account Settings and select the Responsible Gaming section, or contact our support team directly at support@sixbet.onl. Self-exclusion can be set for a minimum of 6 months up to a permanent exclusion. During the exclusion period, your account will be fully blocked and you will not receive any marketing communications from sixbet.

Deposit limits on sixbet can be set from the Responsible Gaming section of your Account Settings. You can choose a daily, weekly, or monthly limit in BDT. Limits take effect immediately once saved. If you wish to increase a previously set limit, a mandatory cooling-off period applies before the increase becomes active — this protects against impulsive decisions.


Still need help? If your question is not answered above, our support team is available 24 hours a day, 7 days a week. Email us at support@sixbet.onl and we will respond within 4 hours. For responsible gaming concerns, responses are prioritised and handled with full confidentiality.

Ready to Play on sixbet?

Now that your questions are answered, dive into cricket betting, live casino, slots, and more. sixbet is Bangladesh's go-to platform for a safe, fast, and exciting betting experience.

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